![]() If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder. Release the Shift key when you see the login window.If you don't see the Apple logo, learn what to do. Start or restart your Mac, then immediately press and hold the Shift key.Here's how to Use safe mode to isolate issues with your Mac : ![]() This will run a quick diagnostic/repair, and then it prevents certain items from loading that could be causing this behavior. If the issue is happening with all apps, you might try installing an app in safe mode to test. To double-check, does this happen when installing a particular app, or is it with all apps? If it seems to be just one app, you might try deleting the installer and then re-downloading to test. I understand you've been unable to install new software recently. Thank you for posting in the Apple Support Communities.
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